Shipping policy

Shipping policy

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.

4.1. PRODUCT DELIVERY COSTS

For each order, a flat-rate contribution to the cost of making the goods available is required, which includes postage, packaging and order processing. The flat-rate contribution is indexed to the delivery method chosen by the Customer at the time of placing the order.

Shipping costs include VAT.

In order to reduce transport costs, all small and medium-sized Products are sent by La Poste's Colissimo Suivi service, which undertakes to deliver within forty-eight (48) hours anywhere in France, and offers the Customer the possibility of collecting the Products ordered from the post office close to the delivery address in the event of absence from the initial delivery location when the letter carrier arrives. If the customer is absent on the day of delivery, the letter carrier will leave a delivery notice in the letterbox, allowing the customer to collect the parcel from the post office during opening hours, within a fortnight. The Customer is able to track his order thanks to the Colissimo number which is sent to him by email on the day the order is dispatched.

For reasons of availability, an order may be delivered to the customer in several shipments. In this case, the customer pays for only one delivery.

4.2. PRODUCT DELIVERY TIMES

HEDONIST LABS undertakes to use its best efforts to deliver the Products ordered by the Customer as soon as possible. However, if the Products ordered have not been delivered within thirty (30) days of the order being placed, the Customer must inform HEDONIST LABS as soon as possible by telephone or email. HEDONIST LABS will contact the carrier to initiate an investigation, which may take up to twenty-one (21) days. If the Products are found, they will be returned to the Customer's address. If the Products are not found at the end of the investigation, the Products will be deemed lost and HEDONIST LABS will then be able to send the Customer replacement Products, at no additional cost to the Customer. If the Products ordered are no longer available, HEDONIST LABS will refund the amount of the Products deemed lost. If the Products are still available, but have changed their selling price on the Website, HEDONIST LABS will apply the new selling price, either by refunding the difference by bank check, or by requesting an additional bank check from the Customer for the amount of the price difference.

In any event, if the Products have not been delivered within ten (10) days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L. 216-2 to L. 216-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.

4.3. DELIVERY ADDRESS

Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure that this address is correct. Any parcel returned to HEDONIST LABS because of an incorrect or incomplete delivery address will be reshipped at the Customer's expense and HEDONIST LABS cannot be held responsible for the impossibility of delivering the order. If the Customer wishes to be delivered to two different delivery addresses, he/she must place two separate orders, with the corresponding delivery charges.

4.4. RECEIPT OF ORDER

Upon receipt of the order, the Customer must check the condition of the Products delivered. Any anomaly concerning delivery (i.e. missing or damaged Products, damaged packages) must be indicated, firstly, on the delivery note and in the form of handwritten reserves accompanied by the Customer's signature to the carrier. Secondly, any anomaly must be notified to HEDONIST LABS as soon as possible after receipt of the Products:

by post to the following address 

HEDONIST LABS, 25 Rue des Bluets, 75011 Paris

by email to the following address: info@hedonistlabs.co

by telephone on 06 18 27 49 23, Monday to Friday, 9.30 a.m. to 6.30 p.m.

This verification is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.

HEDONIST LABS reserves the right to ask the Customer to return the damaged Product(s). In case of abnormal or abusive returns, HEDONIST LABS reserves the right to refuse to honor any future order from the Customer.

Damaged parcel

If the customer notes that the package is damaged upon delivery, he may either refuse the package, which will then be returned directly to HEDONIST LABS, or accept the package and report the damage to the packaging.

If the Customer notices that the packaging of the parcel to be delivered to the letterbox is damaged, he/she may, provided that the parcel has not been opened, refuse the parcel by returning it to the post office, at the latest on the working day following its delivery.

Returns marked "NPAI" correspond to parcels returned by the delivery service provider as "N'habite Pas à l'Adresse Indiquée". After receipt and acceptance of the returned parcel by HEDONIST LABS, a credit note for the total amount of the order, less shipping costs, will be credited to the Customer's account within forty-eight (48) hours of receipt of the parcel by HEDONIST LABS. The Customer may then place the order again, ensuring that the delivery address is correct. Unclaimed" returns

Unclaimed" returns correspond to packages that have not been claimed by customers at the post office or retailer chosen by the customer at the time of ordering within fifteen (15) days of the delivery notice. Upon receipt and acceptance of the returned package by HEDONIST LABS, a credit note for the total amount of the order, less shipping costs, will be credited to the Customer's account within forty-eight (48) hours of receipt of the package by HEDONIST LABS. The Customer may then place the order again.

4.5. ORDERS DELIVERED OUTSIDE THE EUROPEAN UNION 

Orders shipped to countries outside the European Union, including Switzerland and Norway, are expressed exclusive of tax. Taxes are payable by the Customer upon receipt of the parcel, in accordance with the laws in force in the country of destination. It is the customer's responsibility to check with local authorities for any customs duties, local taxes or other import duties that may be levied, as these are not the responsibility of HEDONIST LABS. The products marketed by HEDONIST LABS comply with French regulations. It is therefore the Customer's responsibility to check with the local authorities in his/her country for any restrictions on the import and use of the Products ordered.

HEDONIST LABS cannot be held responsible for the purchase of a product considered to be non-compliant in a given country, even though this product complies with French regulations.