Refund policy

6. Refund

In the event of non-receipt of the order within the aforementioned delivery times, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer, under the conditions provided for in articles L. 216-2 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract by the Customer, to the exclusion of any compensation or deduction.

If the Product ordered is unavailable, the Customer who has opted for a refund will be reimbursed the sums paid within thirty (30) days of their payment at the latest.

If the right of withdrawal is exercised within the period specified in Article 5, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer. The Customer will be reimbursed within fourteen (14) days of receipt of the Products by HEDONIST LABS.

For products marked "pre-order", a delivery date is indicated.

Reimbursement will be made according to the method of payment used by the Customer at the time of ordering.

HEDONIST LABS reserves the right to cancel and refund all orders placed by a professional.